Assistant General Manager (Floater)
About The Position
Related is seeking a high-performing Assistant General Manager (Floater) to support our premier luxury residential portfolio across New York City. In this unique and impactful role, you’ll collaborate with General Managers and Assistant General Managers at a variety of luxury properties, stepping in where needed to maintain operational excellence, elevate resident experiences, and uphold our gold standard of property management. As a trusted extension of each onsite team, you’ll have the rare opportunity to build relationships across multiple communities, gain exposure to a wide range of property operations, and make an immediate difference wherever you’re placed. If you thrive in fast-paced environments, adapt quickly, and take pride in creating world-class living experiences — this role was made for you. Related Portfolio: Luxury Rentals
Requirements
- Minimum 3+ years of residential property management, hospitality, or operations experience; luxury experience preferred
- Proven ability to adapt quickly and thrive in diverse environments
- Strong interpersonal and customer service skills, with a natural ability to build trust and rapport
- Excellent organizational, multitasking, and problem-solving abilities
- Familiarity with building systems, compliance requirements, and NYC housing regulations
- Proficiency in property management software (Yardi preferred) and Microsoft Office Suite
Responsibilities
- Assist with oversight of day-to-day building operations
- Establish best practices and systems for office operations, policy and procedures
- Engage third-party vendors and suppliers for appropriate services
- Assist with all aspects of move-ins for new residents, including future follow-up to ensure positive acclimation to the building
- Ensure efficient and courteous response to all resident requests, inquiries and concerns
- Assist in the development and implementation of resident relation activities and events
- Prepare and process appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
- Maintain accurate files for all site administration, including: lease files, operational procedure files, work-order files, etc.
- Collect and post all resident rent payments and manage accounts receivables
- Coordinate the filing of legal proceedings in accordance with local ordinances
- Additional projects as assigned
Benefits
- Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
- Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
- Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
- Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
