Assistant General Manager / Director of Operations

FirstService Corporation•Banning, CA

57d•$105 - $145

About The Position

The Assistant General Manager / Director of Operations serves as the executive partner to the General Manager in the administration and daily operations of Sun Lakes Country Club, a large-scale active adult community. This role provides leadership, oversight, and coordination of the Operations Department, including common area maintenance, landscaping, and vendor management, while ensuring the consistent delivery of high-quality services and compliance with Board directives and the management agreement. Acts as the community manager for Lakeside Community Association, Lakeside II Community Association and Fairway Villas Community Association. The position supports the General Manager in strategic planning, financial management, policy implementation, and supervision of staff and contractors. It also functions as a key liaison between the Board of Directors, residents, committees, vendors, and city officials, fostering operational excellence and community satisfaction.

Requirements

Bachelor's degree in Business Administration, Property Management, Facilities Management, or related field; or equivalent professional experience.
Minimum five (5) years of progressively responsible management experience in large-scale community operations, hospitality, or property management.
Must be a creative problem solver.
Proficient in English.
Proven experience in supervising staff, managing vendors, and overseeing maintenance and capital improvement programs.
Strong knowledge of budget development, financial analysis, and contract administration.
Familiarity with HOA governing documents (CC&Rs, bylaws, policies) and community management principles.
Excellent leadership, communication, and interpersonal skills with the ability to interact effectively with residents, staff, and public officials.
Strong organizational and analytical skills with a results-driven approach.
Proficiency in modern office software, project management tools, and maintenance tracking systems.
Ability to read architectural plans and construction drawings.
Must be available for 24-hour emergency and weekend on-call response.
Must be able to lift 25lbs.
Must be able to sit for extended periods of time.
Must have finger dexterity for typing/using a keyboard.
Must be mobile enough to move around within the office and throughout the venue.
The vision requirements include ability to adjust focus; depth perception, peripheral vision, color vision, close and distance vision.
There are times when employees may be required to work hours outside of, or in addition to the scheduled working hours based on events and business needs.
Supervisors schedule according to the needs of the client and provide as much notice as possible whenever there is a requirement to reschedule. FirstService Residential considers schedule preferences however business needs may require necessary schedule changes.
Consistent and regular attendance required.
Supervise and train the Operations department staff.
Prepare and/or oversee the preparation and conduct of all performance reviews as required
Enforce all applicable safety, health and environmental regulations.
Supervise and/or oversee the supervision of contractual agreements with vendors and contractors.
Ensure, receive and approve service requests and related work orders, in accordance with established procedures.
Valid California Driver's license including State mandated vehicle insurance
General office equipment.

Nice To Haves

Minimum two (2) years of direct Homeowners Association management experience preferred.
CCAM and/or CMCA certification preferred.
Advanced Excel skills, including development of complex macros, formulas, charts and graphs. Proficient in Word
Strong communication skills, both written and verbal
Ability to work independently and as a member of the team
Active CPA license is desired.

Responsibilities

Assist the General Manager in the execution of Board policies, directives, and community objectives in accordance with the management contract.
Support the General Manager in all aspects of operational planning, personnel supervision, and performance management for on-site staff and service contractors.
Provide leadership and oversight for maintenance, landscaping, safety, and operations, ensuring consistent adherence to community standards and regulatory requirements.
Act as the on-site management representative at Board and committee meetings in the General Manager's absence.
Direct and supervise all common area maintenance, repair, and refurbishment of community assets, including buildings, landscaping, waterscapes, and hardscapes.
Manage and oversee large-scale capital improvement and construction projects as assigned.
Develop and implement preventive maintenance programs for all common area facilities and infrastructure.
Oversee vendor and contractor performance across all service areas including landscape, HVAC, janitorial, asphalt, roofing, and waterscape maintenance.
Prepare and review specifications for maintenance and security contracts; conduct bid evaluations, negotiate terms, and administer ongoing vendor agreements.
Ensure timely completion of work orders, inspections, and safety audits; follow up on maintenance concerns to resolution.
As directed, manage operations for sub-associations within the community, acting as their primary community manager.
Periodically inspect all community facilities-including clubhouse, golf course, and recreational amenities-to ensure cleanliness, functionality, and visual appeal.
Recommend facility improvements, capital replacements, and operational efficiencies to the General Manager.
Assist in the development, monitoring, and administration of annual operating and reserve budgets for maintenance, landscaping, and Sub-Associations.
Review and approve vendor invoices for accuracy and proper budget allocation.
Analyze financial reports and recommend corrective measures to ensure adherence to budgetary goals.
Support the General Manager in preparing and presenting financial summaries and recommendations to the Board of Directors.
Serve as liaison between residents, committees, and the management team, ensuring professional resolution of homeowner concerns and compliance with governing documents.
Provide staff and committee support for the Maintenance & Landscape, RV Storage, and Safety & Security Advisory Committees.
Oversee gate access systems, RV lot management, and incident documentation.
Enforce compliance with safety regulations; lead safety inspections, meetings, and training sessions in coordination with Human Resources and risk management staff.
Practice and adhere to FirstService Residential Global Service Standards
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Participate in professional development and training programs to enhance leadership and operational skills.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.