Assistant General Manager- DCU Center

ASM Global • Worcester, MA

79d

About The Position

Under General Manager’s supervision, the Assistant General Manager coordinates the day-to-day activities of the various departments within the facility. Helps to facilitate optimum efficiency, maximize profits and provide exceptional customer service by performing the following duties individually or through subordinate supervisors.

Requirements

• Bachelor’s degree from an accredited four-year college or university.
• Minimum of five (5) years’ industry experience with at least three (3) of those years in a management function of an arena, convention center or stadium; or an equivalent combination of education and experience.
• Possess skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel.
• Demonstrate knowledge in the practices and terminology of public relations programs, advertising, marketing and sales.
• Plan, coordinate and direct varied and complex administrative operations.
• Supervise and recognize human resource and personnel problems, deal constructively with conflict, supervise and motivate personnel, provide counsel on routine and sensitive personnel matters and execute applicable solutions.
• Respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations.
• Operate a personal computer using MS-DOS, Windows, Word, Excel and/or Lotus 1-2-3, and other standard office equipment.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Be licensed and insured to operate a motor vehicle in the United States.
• Remain flexible and adjust to situations as they occur.

Nice To Haves

• Excellent communication and interpersonal skills and organizational ability.
• Ability to work with and maintain highly confidential information.
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
• Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.
• Ability to anticipate problems and implement immediate corrective action.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
• Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning.
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations.
• Strong orientation towards hospitality/customer service for the meeting, convention and entertainment industry.
• Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management.
• Effective supervisory skills.
• Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.
• Ability to manage a facility of same size and type.

Responsibilities

• Implement facility policies and goals in accordance with the management contract, client’s objectives, and corporate policy.
• Meet with department heads to review activity, operating, and sales reports.
• Determine changes to the programs and/or operations and oversee implementation with the department heads.
• Negotiate contracts and agreements with suppliers, promoters and tenants for necessary activities and services at the facility.
• Assist in the development of long-range plans and program objectives in accordance with the management contract and corporate policy.
• Guarantee all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations and emergency procedures are followed.
• Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
• Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.
• Establish and maintain contact with booking agents, professional managers, promoters and others within the industry to encourage continual and regular use of the facility.
• Conduct post-event operational and financial review and analysis.
• Coordinate, implement and administer personnel development/training and safety/emergency procedures.
• Review and approve all purchasing, travel and promotional expense activity.
• Work extended and/or irregular hours including nights, weekends and holidays.

Benefits

• Competitive salary, commensurate with experience.
• Generous benefits package that includes medical, dental, vision, life and disability insurance.
• Paid vacation.
• 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree