Assistant General Manager - Dandridge - 5112

Ruby Tuesday • Dandridge, TN

411d

About The Position

The Assistant General Manager (AGM) is responsible for the day-to-day management of all aspects of the restaurant, serving as a key contact for customers and team members. The AGM trains, supervises, and directs kitchen and service staff to ensure excellent service and a high-quality dining experience. This role requires effective communication and decision-making skills to address customer needs and manage restaurant operations efficiently, while also ensuring compliance with safety and sanitation standards.

Requirements

• Must be at least 21 years old.
• High School Diploma or equivalency required; Bachelor's Degree preferred.
• Prefer 2 years of hands-on restaurant management experience.
• ServSafe Certified preferred or able to obtain certification within 90 days of employment.
• Valid Driver's License.
• Commitment to excellence in friendly service.
• Proven ability to grow sales.
• Ability to inspire and motivate others.
• Strong analytical and problem-solving skills.
• Sets clear goals for themselves and their team.
• Demonstrates strong verbal and written communication skills.
• Fosters collaboration and teamwork within the team.

Responsibilities

• Manage, supervise and direct all hourly employees including their daily activities, work assignments, and time off requests.
• Conduct periodic performance evaluations and provide coaching and corrective discipline to team members as necessary.
• Observe kitchen operations and address any issues promptly.
• Direct work for employees including setting hours, weekly schedules, and assigning tasks.
• Drive sales and guest satisfaction; manage food costs, inventory levels, and utility usage.
• Ensure food quality by maintaining cleanliness, organization, and sanitation of food products.
• Execute the CHARM Service Model with every guest interaction.
• Provide and schedule training for Front of House and Back of House staff on Ruby Tuesday policies and procedures.
• Supervise food and beverage production in accordance with established recipes and procedures.
• Resolve guest recovery situations using discretion.
• Follow the Operations Playbook for consistent daily operations and take action when staff fail to comply.
• Utilize digital manager logbook for communication with the management team regarding shift notes and staffing.
• Enforce security measures to maintain safety for employees and guests.
• Control costs of food, supplies, and liquor expenses; conduct weekly inventory and recommend adjustments.
• Practice safe food handling procedures and enforce them among staff.
• Adhere to company policies and state and federal regulations regarding wage and hour.
• Ensure all equipment is in good repair and manage repairs as necessary.
• Manage processes including line checks, food inventory, and beverage costs.
• Coach team to ensure food and beverages meet Ruby Tuesday specifications.
• Maintain valid food safety certificate and secure new certifications as needed.
• Execute new initiatives including product and menu rollouts, demonstrating creativity and initiative.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED