Assistant General Manager - Best Western

B.F. Saul Company Hospitality Group • Sterling, VA

156d

About The Position

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! Best Western Dulles is looking for you! Join the amazing team and enjoy the benefits of a career in the hospitality industry as our new Assistant General Manager, working with Loudoun County's largest hospitality owner and operator, you will have complete responsibility for ensuring outstanding guest service and effective operations of the front desk at the Best Western Dulles. The position as the Assistant General Manager, is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.

Requirements

• High school diploma or GED required, college degree or equivalent experience preferred.
• 2+ years of customer service experience required.
• 1+ years supervisory/management experience required.
• Must be detail oriented, have ability to communicate well with all levels within and outside the organization.
• Must be able to problem-solve with team members and guests.
• Must be able to manage multiple priorities in a fast-paced environment.
• Demonstrates clear written and verbal communication skills.
• Ability to lift, push or pull up to 75 pounds on an occasional basis.

Responsibilities

• Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
• Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
• Responsible for management of expenses to maximize hotel profitability.
• Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses.
• Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment.
• Assists with the preparation and management of the department budget.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
• Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.
• Responsible for interviewing, hiring, coaching, and development of all team members.
• Responsible for all required training for department team members and ensuring training records are maintained.
• Analyzes quality issues, identifies training needs and ensures implementation to improve results.
• Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies.
• Promotes collaboration and positive, professional work environment.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
• Responsible for all front desk initiatives.
• Must have high attention to detail, good communication skills and leadership ability.
• Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines.
• Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
• Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations.
• Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.

Benefits

• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy
• Weekly Pay
• Incentive Eligible
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Complimentary Parking
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees