Assistant General Manager - Airport Retail

The Paradies Shops•Santa Ana, CA

60d•$68,640•Onsite

About The Position

The ideal candidate will have retail and sales experience and a desire to join an exciting, energetic and trend setting airport concessionaire. This role drives the company's key performance metrics by delivering an exceptional customer store experience through the associates they manage.

Requirements

Bachelor's degree and high school diploma or equivalency required
Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment
Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates
Exceptional customer service skills and an ability to communicate effectively using the English language
Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
Proficiency required in reading, writing, mathematics, cash handling/ reporting
Proficiency required in Microsoft Office
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable
Standing for long periods of time and the ability to work in environments with varying temperatures
Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Responsibilities

Promptly resolve all customer service and associate issues in accordance with our Core Values
Exceed First Class Service standards and behavior with every customer, business partners and peers
Treat customers and peers in accordance with the core values of the company
Ensure store merchandising standards are consistently executed per the company guidelines
Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards
Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating actions plans as needed
Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events
Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication
Monitor and address performance issues in a timely manner while providing on-going coaching and counseling
Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews
Other duties as assigned