Assistant General Manager (AGM)

Restore Hyper Wellness • College Station, TX

75d • $45,000 - $45,000

About The Position

Restore Hyper Wellness - College Station is seeking a dynamic and driven Assistant General Manager (AGM) to lead our Hyper Wellness Representative (HWR) team. This role focuses on optimizing the front-of-house experience, driving membership and service sales, and ensuring smooth daily operations. As a key member of the studio's leadership team, the AGM acts as a bridge between sales, operations, and marketing to deliver a consistent, high-touch client experience that aligns with Restore's mission. The ideal candidate is passionate about health and wellness, excels at building strong teams, and is motivated to enhance client engagement and business growth.

Requirements

• 1-3 years of management experience in sales, marketing, or retail/service industries.
• Strong sales background with a track record of hitting membership and service targets.
• Excellent communication and organizational skills.
• Experience with CRM platforms and lead management.
• Passion for wellness and helping people improve their lives.
• Flexible schedule including weekends and occasional evenings for events.

Responsibilities

• Oversee hiring, onboarding, scheduling, and performance management for all HWRs.
• Conduct regular 1:1s, team meetings, and ongoing training to develop a high-performing front-of-house team.
• Coach staff on membership sales, service recommendations, client engagement, and SOP adherence.
• Foster a fun, professional, and client-centered studio culture.
• Own the First-Time Visitor/Client Journey, including consultations, tours, and membership conversion.
• Ensure follow-up touchpoints (texts, calls, emails) are executed consistently post-first visit.
• Partner with specialty team leadership to create a seamless handoff between front desk and clinical/esthetic teams.
• Lead HWRs in delivering exceptional service during check-in, handoffs, scheduling, and retail interactions.
• Oversee completion of daily studio operations: opening/closing procedures, inventory, cleanliness, and scheduling.
• Monitor and drive front-end KPIs: membership conversion, first-time visitor conversion, rebooking %, average ticket, and services per client.
• Lead execution of franchise initiatives targeted toward the non-specialty team.
• Partner with ownership and Regional Manager to ensure studio-wide performance goals are met.
• Execute local marketing campaigns in coordination with ownership and Regional Manager.
• Oversee CRM and responses from digital marketing touchpoints (mass texts, email blasts, client journeys).
• Support event execution, community outreach, and lead generation initiatives to drive new client traffic.

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Paid time off
• Wellness resources
• Complimentary & discounted Restore services
• Short-Term Disability
• Growth potential in a rapidly expanding health & wellness brand

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees