Assistant General Manager 2 (On-site)

Recruitment Team-posted about 2 months ago
Full-time • Mid Level
New York, NY
51-100 employees
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C+C Apartment Management LLC is recognized as an industry leader in management and real estate operations. Our team manages the day-to-day operations of over 23,000 residential dwelling units across approximately 400 multi-family buildings throughout the New York Tri-state area. The C+C portfolio contains market rate, mixed market rate, affordable and full tax credit/affordable properties. Our mission is to provide exceptional property management services that meet the diverse needs of our various constituents, including our residents, the local community, government and financing agencies, and the owners of the properties. C+C offers a full breadth of management services to improve and enhance a property’s revenue, cost control measures, maintenance, financial reporting, and resident relations.

  • Supports the GM with the implementation of regulatory compliance efforts and leasing coordinated efforts.
  • Oversees and implements site-specific operational policies and procedures to ensure maximum performance by all employees.
  • Responsible for the implementation of regulatory compliance efforts and leasing coordinated efforts.
  • Supports and effectively manages on-site LIHTC and/or Section 8 administration and compliance.
  • Oversees payroll and paid time off for site-employees, and monitor staff overtime.
  • Plans, executes, and enforces site-specific operational policies and procedures.
  • Oversight and follow-up on all violations issued by City, State and Federal agencies.
  • Procure all vendors, services and necessary materials transparently and in accordance with C&C policies and procedures.
  • Mitigation and aggregation of pre-acquisition Housing Quality Standards (HQS) violations.
  • Oversee implementation and effectuation of all resident A/R collections + legal arrears process.
  • Oversight of rent collection and resident arrears outreach follows guidelines issued by NYCHA.
  • Work with counsel and other parties on tenant arrears, insurance matters and other legal issues.
  • Actively pursue tenant arrears and initiates non-payment proceedings.
  • Oversee BAEZ (mold survey & remediation) mitigation + reporting process.
  • Closely monitors, and supervises staff responsible for all trackers required by C&C management.
  • Oversees the coordination with Builders on construction and resident relocation.
  • Historical tracking and monitoring of monthly resident outreach notifications.
  • Responsible for preparing and submitting of NYCHA related reports.
  • Work closely with Development + L+M Builders teams as well as interface with related partners.
  • Responsible for enacting and enforcing organizational initiatives/SOPs.
  • Closely monitors performance of their direct reports and coordinates with HR on progressive disciplinary measures.
  • Plays a critical role with development team(s) in executing both short- and long-term initiatives/strategies.
  • Oversees incident reporting efforts.
  • Manages the violation process until completion.
  • Oversees and ensures that all CAM charges/allocations are effectively handled.
  • Supports the leasing team on any/all renewal, lease termination and/or lease negotiations.
  • Liaise with Community Affairs to ensure resident feedback is incorporated into property operations.
  • Maintains full accountability and plays a direct leadership role in supervising agency-specific regular inspections.
  • Works closely and collaborate with Asset Management team as well as any/all partners.
  • Manages all CAPEX projects.
  • Manages retail/commercial operations pursuant to the lease agreements.
  • Manages the unit turnover process.
  • Strategizes and logistically coordinates major projects/initiatives.
  • Engages and serves as direct point of contact for Agency Officials/Representatives.
  • Coordinates BBRI, OCAF, MU2M efforts.
  • Conduct property inspections to verify work performed by maintenance staff.
  • Ensure that staff are trained in all required applications and other tools.
  • Attend Tenant Association meetings as necessary.
  • Works closely with security team on security-related initiatives.
  • Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications.
  • 2+ years of experience in Property Management Operational role(s) with a college degree -or- 3+ years of experience in direct APM/AGM role at similar scale/scope properties without a college degree.
  • Must be proficient in Microsoft Office applications.
  • Proficiency in Yardi required.
  • Must have experience in residential housing (market-rate and/or affordable) and regulatory compliance.
  • Strong understanding of Building Finance and PM-specific Financial Reporting.
  • Strong understanding of Regulatory Compliance (Rent-Stabilization/Fair Housing/Section 8, etc.).
  • Building system knowledge required.
  • Must have project management experience.
  • Must possess exemplary customer service skills.
  • Must display ability to complete tasks/projects on-time.
  • Preferred Certifications: RAM, ARM, AHM, LIHTC and CPM.
  • C+C offers competitive compensation and benefits and tremendous potential with a growing residential real estate developer/builder organization.
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