Assistant Front Office Manager

The Kessler Collection • Greenville, SC

278d

About The Position

The overall objective and purpose of the Assistant Front Office Manager are to support the Front Office Manager by leading the team in executing guest service-related responsibilities in order to create an exceptional experience for our guests. The incumbent is responsible for providing hospitable service involving all guest interactions, anticipating their needs, solving problems, and coaching and training staff to exceed our guests' expectations. They are to provide inspiring and strategic leadership while directing the activities of the Front Office in support of the mission, core values, standards, and goals established by the company.

Requirements

• High school diploma or General Education Degree - required.
• 2+ years of relevant work experience in similar scope and title - required.
• Experience within luxury brand/markets - required.
• Experience with Opera - preferred.

Responsibilities

• Oversee the operations of the Front Office department, ensuring the implementation and execution of KQA and BSA standards.
• Provide hands-on training and continuous coaching to subordinates, supervising and directing the execution of service-related tasks to ensure the efficient and professional operation of the Front Office.
• Foster Grand Performer commitment to providing intuitive service and model desired service behaviors in all interactions with Guests and Grand Performers.
• Maintain the integrity of Company proprietary information and protect Company assets.
• Maintain the integrity of our guests' privacy, including confidentiality of personal information, as well as key control.
• Understand and follow laws and regulations.
• Maintain complete knowledge and ensure compliance with company policies and standard operating procedures.
• Plan and organize daily shifts. Effectively delegate tasks and responsibilities to subordinates, audit work for accuracy, and monitor outcomes.
• Take ownership and solve problems. Provide guidance and support, empowering subordinates to solve problems and resolve guest issues.
• Perform all Front Office related tasks to Company standards.
• Have a thorough knowledge of the product, including room types, amenities, services, and brand standards.
• Conduct effective daily stand-up meetings.
• Provide ongoing recognition per the Company recognition program.
• Maintain a safe work environment. Report accidents, injuries, and unsafe conditions.
• Work closely with Front Office Manager, direct reports, and other departmental managers to identify and resolve operational issues.
• Have a valid driver's license and good driving record (for properties that provide valet service).
• Attend required training and meetings.
• Review GSS scores, comment cards, guest satisfaction results, and other data.
• All other duties as assigned, planned or un-planned.

Benefits

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED