Assistant Front Office Manager

OUTRIGGER Hospitality GroupLahaina, HI
108d$58,000 - $63,800

About The Position

Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

Requirements

  • Four (4) years previous experience in a public contact position.
  • Supervisory experience is required.
  • College degree within the Travel Industry Management area can be substituted for previous work experience.

Responsibilities

  • Assist in directing all phases of guest relations related to the Front Office staff in conjunction with any guidance from the Front Office Manager.
  • Responsible for assisting in staff development and oversee all operations of the Front Desk, PBX and Night Audit shifts to ensure exceptional guest service experience.
  • Supports and implements policies and procedures for the staff set forth by management.
  • Maintains open communication with the Front Office Manager, Operations Team, host, guests, owners and resolves issues and complaints to maximize guest satisfaction and staff morale.
  • Performs various administrative duties as assigned or as needed; coordinate with other departments to ensure smooth service delivery.
  • Assist in overseeing disciplinary action, interviewing new hires and/or transfers, staff development, training and other needs that may be requested by department heads.

Benefits

  • Health Insurance (Dental, Medical, Prescription, Vision)
  • Paid Holidays, Sick, Vacation and Medical Leave
  • Retirement Plan (401K)
  • Recognition and Award Programs
  • Employee Assistance Program
  • Discounted Hotel Rates
  • Opportunities for growth through training and development programs
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