Assistant Front Office Manager

Hilton • Bloomington, MN

304d • $22

About The Position

An Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards.

Responsibilities

• Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (checkin/checkout), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward.
• Recruit, interview and train team members.
• Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth checkin/checkout.
• Assist with upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

Benefits

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• This position is eligible to participate in the Front Office Upselling Incentive Program and Sell Out Incentive Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation