Assistant Front Office Manager

Canyon Ranch • Lenox, MA

118d

About The Position

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

Requirements

• High School Diploma or GED is necessary.
• At least 3 years of experience in hotel, resort or destination spa or related field.
• 1 year of experience in front office leadership position.
• Organized with sharp attention to detail.
• Excellent guest relation and communication skills.
• Clean drivers record and may be required to transport guests.

Nice To Haves

• Bachelor's Degree is a plus but not required.

Responsibilities

• Responsible for all operational duties of the Front Office, including management of the guest services, registration, and overnight staff.
• Delivery of quality customer service and resolution of guest issues, while maximizing room revenue and occupancy.
• Handle supervisory administrative duties such as scheduling staff, payroll approval, interviewing and hiring, training, performance reviews, coaching and disciplining.
• Conduct daily pre-shift, communication and one-on-one meetings and coordinating activities with other departments.
• Ensure that all procedures are performed to the department and company standards and serve as an ambassador for the hotel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED