Assistant Front Office Manager

LM Services Group Corporation • Saint Louis, MO

98d

About The Position

The Assistant Front Office Manager oversees and supports the front office to ensure compliance with company operating procedures, standards, and total guest satisfaction. This role involves greeting and welcoming guests, registering them, promoting membership programs, and managing payments. The Assistant Front Office Manager also supervises front desk agents, assigns tasks, provides training, and maintains front desk equipment and supplies.

Requirements

• Ability to effectively deal with internal and external customers, requiring high levels of patience, tact, and diplomacy.
• Ability to read English sufficient to ascertain information from luggage tags and claim checks.
• Ability to stand for long periods of time.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Basic computational ability.
• Basic computer skills.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote membership program and provide recognition and benefits to all present members.
• Accept payment for guests' accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests.
• Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
• Provide ongoing training and support to front desk agents.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Maintain all front desk related equipment and a par stock of supplies.
• Remain calm and alert, especially during peak check in/check out times or during heavy activity or in the event of an emergency.
• Problem solve and resolve all customer issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level