Assistant Front Office Manager

Westin • Anaheim, CA

429d

About The Position

The Assistant Front Office Manager at The Westin Anaheim Resort plays a crucial role in overseeing the daily operations of the front office, which includes the Front Desk, Service Express, Guest Services, and Front Services. This position assists the Front Office Manager in ensuring efficient check-in and check-out processes, maintaining high levels of guest and employee satisfaction, and maximizing the financial performance of the department. The role involves supervising staff, managing schedules, and providing exceptional customer service to enhance the overall guest experience.

Requirements

• Experience in elevated guest service (4-5 Diamond, 4-5 Stars) highly preferred.
• Degree in Hotel Management preferred.
• Knowledge of effective office organizational practices.
• Ability to customize approach to conveying complex information and ideas.
• Ability to lead and participate as a member of a team.
• Strong team player with the ability to motivate a team.
• Excellent written and verbal communication skills in English.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Maintain high standards of personal appearance and grooming.

Nice To Haves

• Knowledge of Light Speed and GXP preferred.
• Experience in 4 Diamond Rated Hotel preferred.
• Opening hotel experience preferred.

Responsibilities

• Manage the day-to-day operations of Front Desk, Front Services, Service Express, and Guest Services.
• Interview, hire, and process references for all Front Office staff in compliance with state and federal laws and company policy.
• Set specific goals and objectives for all employees in the Front Office.
• Establish and communicate performance criteria to all employees and provide feedback.
• Discipline and create performance improvement plans for employees as needed.
• Maintain proper staffing levels for all operating departments according to hotel business levels.
• Review schedules weekly with managers and staff to ensure business needs are met.
• Communicate with team members to provide clear direction and answer questions.
• Provide timely feedback to management and hourly associates on service and operational standards.
• Adhere to and understand Safety Rules and Regulations.
• Plan, distribute, delegate, and direct daily, weekly, monthly, quarterly, and annual work assignments.
• Monitor and develop team member performance, including scheduling and conducting evaluations.
• Maintain cleanliness, sanitation, and organization of assigned work areas.
• Ensure all in-house group activities are communicated to staff.
• Respond to all guests' requests, problems, and concerns in an attentive and courteous manner.

Benefits

• Medical, Dental & Vision Insurance
• 401K
• Free Meals
• Paid Time Off
• Hotel Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED