Assistant Front Office Manager

Radisson Hotel Salt Lake City Downtown • Salt Lake City, UT

429d • $48,000 - $54,000

About The Position

The Assistant Front Office Manager at Radisson Hotel Salt Lake City Downtown plays a crucial role in overseeing the front office operations, ensuring exceptional guest service, and managing staff to achieve the hotel's goals. This position involves developing and implementing strategies for various front office functions, monitoring performance, and fostering employee engagement to create a positive work environment.

Requirements

• Minimum one year in a hotel supervisory or management front office position required.
• Previous management experience required.
• High school diploma or GED required; bachelor's degree preferred.
• Strong organizational, critical thinking, and problem-solving skills.
• Strong computer systems skills, including reservations and reporting systems.
• Proficient in Microsoft Office suite and reporting systems.
• Ability to work well in stressful, high-pressure situations.
• Strong attention to detail and mathematical skills required.
• Commitment to exceptional guest service.
• Willingness to work a flexible schedule, including weekends and holidays.

Nice To Haves

• Experience in hotel management or supervisory roles beyond one year.
• Advanced knowledge of hotel management software and systems.

Responsibilities

• Assists in the development and implementation of business strategies for the hotel aligned with Radisson's mission and values.
• Develops and implements strategies for front office operations, including bell stand, parking, and concierge services.
• Monitors operational status and adjusts strategies as necessary to meet hotel goals.
• Manages the front office operation and related areas, ensuring a positive first impression for guests.
• Develops processes and procedures for assigned departments to support service and financial goals.
• Participates in the preparation of the annual budget and monitors its achievement.
• Prepares and analyzes reports to inform decision-making and communicate business updates.
• Analyzes business forecasts and adjusts schedules to maximize productivity.
• Ensures compliance with hotel policies and procedures at the front desk.
• Develops and implements employee engagement strategies and practices.
• Oversees human resources management, including recruitment, training, and performance management.
• Communicates performance expectations and provides ongoing feedback to employees.
• Creates an environment that encourages exceptional guest service and teamwork.
• Ensures the hotel meets the 100% Guest Satisfaction Guarantee by developing customer feedback avenues.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED