Assistant Front Office Manager

AccorHotel-posted 4 months ago
$65,000 - $70,000/Yr
Full-time • Mid Level
New York, NY
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Sofitel New York is looking for an Assistant Front Office Manager who is an enthusiastic, hospitality-oriented professional to oversee all front desk operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of the Front Desk and among other departments.

  • Oversee and supervise the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit.
  • Ensure that all Front Office Policies and Procedures are adhered to.
  • Ensure VIP procedures are being met or exceeded on a daily basis for all Sofitel Le Club Members /VIP Guests.
  • Coordinate the Arrival, Stay and Departure experience for all Sofitel Le Club / VIP guests to ensure a seamless experience.
  • Understand and promote the hotel’s and departmental vision.
  • Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relations.
  • Develop and maintain standards for the department, while adhering to Accor’s standards.
  • Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Heartist in their daily tasks relating to their roles.
  • Ensure that all Front Office team have the supplies needed to perform their duties.
  • Communicate and liaise effectively with other leaders in the department and hotel.
  • Create an environment that allows Heartist to achieve job fulfillment and provide a path for career development with Sofitel Hotels & Resorts.
  • Balance operational, administrative and Heartist needs.
  • Ensure consistency in exceeding guest service expectations.
  • Energize the brand by promoting our Guest loyalty program: Le Club.
  • Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines.
  • Communicate through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation.
  • Review arrival reports and VIP’s to ensure all special requirements are met or exceeded.
  • Conduct colleague performance evaluations on a timely basis, including corrective action and coaching.
  • Directly influence the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Heartist.
  • Minimum two-year experience in a supervisory role in an upscale hotel.
  • Strong organizational skills and the ability to work independently.
  • Excellent verbal and written English skills; second language a plus, French preferred.
  • Excellent interpersonal, communication, organizational, and computer skills.
  • Willingness and ability to work a flexible schedule to meet business demands.
  • Experience in a luxury hotel environment.
  • Knowledge of hotel management software.
  • Employee Discount Travel Program
  • Employee Assistance Program (EAP)
  • Extended healthcare plan coverage
  • Opportunity to develop your talent and grow with the Company.
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