Assistant Front Office Manager

AccorHotel • New York, NY

181d • $65,000 - $70,000

About The Position

Sofitel New York is looking for an Assistant Front Office Manager who is an enthusiastic, hospitality-oriented professional to oversee all front desk operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of the Front Desk and among other departments.

Requirements

• Minimum two-year experience in a supervisory role in an upscale hotel.
• Strong organizational skills and the ability to work independently.
• Excellent verbal and written English skills; second language a plus, French preferred.
• Excellent interpersonal, communication, organizational, and computer skills.
• Willingness and ability to work a flexible schedule to meet business demands.

Nice To Haves

• Experience in a luxury hotel environment.
• Knowledge of hotel management software.

Responsibilities

• Oversee and supervise the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit.
• Ensure that all Front Office Policies and Procedures are adhered to.
• Ensure VIP procedures are being met or exceeded on a daily basis for all Sofitel Le Club Members /VIP Guests.
• Coordinate the Arrival, Stay and Departure experience for all Sofitel Le Club / VIP guests to ensure a seamless experience.
• Understand and promote the hotel’s and departmental vision.
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relations.
• Develop and maintain standards for the department, while adhering to Accor’s standards.
• Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Heartist in their daily tasks relating to their roles.
• Ensure that all Front Office team have the supplies needed to perform their duties.
• Communicate and liaise effectively with other leaders in the department and hotel.
• Create an environment that allows Heartist to achieve job fulfillment and provide a path for career development with Sofitel Hotels & Resorts.
• Balance operational, administrative and Heartist needs.
• Ensure consistency in exceeding guest service expectations.
• Energize the brand by promoting our Guest loyalty program: Le Club.
• Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines.
• Communicate through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation.
• Review arrival reports and VIP’s to ensure all special requirements are met or exceeded.
• Conduct colleague performance evaluations on a timely basis, including corrective action and coaching.
• Directly influence the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Heartist.

Benefits

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow with the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level