Assistant Front Office Manager

Pyramid Global • Hanover, NH

75d

About The Position

We are looking for a highly motivated, customer focused leader to join our Front Office team as the Assistant Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. If you have experience in hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to 'WOW' people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Responsibilities

• Assist with oversight of the Front Office operations to lead the team in helping guests discover their 'Wanderlust' experience.
• Involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintaining labor costs to forecast/budget, managing spending accounts and reviewing monthly Profit & Loss reports.
• Develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge.
• Ensure proper training materials are in place and used by each department.
• Implement coaching, career planning and recognition programs for all associates.
• Monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
• Participate in Revenue Optimization Committee (ROC) meetings.
• Lead by example to ensure all guest interactions are handled in a professional manner.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and 'WOW' guests through recovery when things aren't quite right.
• Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

Benefits

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays
• Ongoing training and development opportunities

What This Job Offers

• Industry: Accommodation