Assistant Front Office Manager

Omni Hotels & Resorts • Los Angeles, CA

109d • $72,000 - $76,000

About The Position

To work closely with the Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency.

Requirements

• A minimum of two (2) years' front office and supervisory experience in a full-service hotel required.
• Must have a flexible schedule and be available to work weekends, holidays and nights.
• Must have exceptional customer service skills.
• Exceptional knowledge and understanding of front office operations, to include cash handling, computation of accurate mathematical calculations, check in, check out, walk procedures, managing room availability, upsell procedures, special needs of VIP guests, room assignments, and safety standards.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.

Responsibilities

• Ensure all needed reports and checklists are run and completed.
• Continued training done with all associates.
• Communicate with all department managers on a continuing basis.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day, i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Possess a thorough familiarity with the Select Guest program.
• Provide required Select Guest training to staff.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests.
• Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
• Provide ongoing and required training to Front Office associates.
• Supervise and provide feedback to Front Office associates to provide excellent guest service.
• Act as manager on duty.
• Respond to any reasonable task as assigned by management.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.

Benefits

• Annual salary range of $72,000 to $76,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: No Education Listed