Assistant Front Office Manager

Highgate Hotels•Santa Monica, CA

About The Position

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. Location Hyatt Centric Santa Monica Overview The Assistant Front Office Manager oversees the daily registration, account settlement, and communications services provided by Front Desk, Service Centre (PBX) and Bell staff.

Requirements

Ability to supervise and direct a Front Office team.
Excellent customer relations, communication, presentation and organization skills
Must be able to work independently and simultaneously manage multiple tasks
Must be outgoing and a proven self-starter
Must have flexible schedule
Must be able to lift up to 20 lbs.
Must be able to bend, stoop, squat and stretch.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
Must be able to walk and stand for extended periods of time up to four (4) hours.
Bachelors Degree
Minimum of 2-4 years experience required, preferably in a hotel capacity.

Responsibilities

Directs and assists in the friendly, professional, and efficient registration and check-out of hotel guests.
Supervises all front desk agents, service centre agents and bell staff.
Assists all colleagues in satisfying guest requests and resolving guest complaints.
Coordinates and provides training for all colleagues in the front office.
Monitors and ensures adherence of all Service Standards.
Interacts frequently with guests to provide assistance and ensure guest satisfaction.
Prints occupancy, arrivals, departures, and back-up reports on a timely basis.
Follows up on all walked guests.
Prints Credit Check Report, taking necessary action to obtain additional credit approvals and/or payments on guest accounts.
Sign adjustment vouchers at close of shift with a goal of reducing the overall amount of revenue adjustments.
Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.