Assistant Front Office Manager
About The Position
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you. Job Description What is in it for you: You will be working for a FUN FRONT OFFICE TEAM! You will be exposed to all ACCOR Hotels Worldwide! What you will be doing: The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit. Lead, coach and set clear goals and expectations for Ambassadors. Ensure that the level of customer service delivered to the guest is consistent with our Sofitel Luxury Standards. Seamlessly integrate Front Office Operations with Sofitel internal departments (i.e. Food and Beverage, Catering and Sales, etc.) This salary range for this position is $72-75k.
Requirements
- Candidate must possess a minimum two-year experience in an upscale hotel as a Front Office Manager along with strong organizational skills and the ability to work independently.
- Four-year degree from a Hotel Management school or Business school.
- Excellent verbal and written English skills; second language a plus, French preferred.
- Excellent interpersonal, communication, organizational, and computer skills.
- Willingness and ability to work a flexible schedule to meet business demands.
- Assist with additional projects or requests as needed.
Nice To Haves
- French preferred
Responsibilities
- overseeing and supervising the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit
- Lead, coach and set clear goals and expectations for Ambassadors
- Ensure that the level of customer service delivered to the guest is consistent with our Sofitel Luxury Standards
- Seamlessly integrate Front Office Operations with Sofitel internal departments (i.e. Food and Beverage, Catering and Sales, etc.)
Benefits
- ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
