Assistant Front Office Manager
About The Position
Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue Execute concepts of “the perfect arrival”, following all company standards and measurements Focus the department on guest service initiatives and drive guest satisfaction score results Ensure the ALL loyalty program is executed to the highest level Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings Monitor established standards and procedures set out by the hotel and the department and ensure compliance Ensure colleague performance management principles are followed Consistently offers professional, engaging and friendly service Other duties as assigned
Requirements
- Minimum 1 year progressive Front Office operations experience, preferably management in a luxury property
- Computer knowledge and proficiency in PMS (Opera) and Microsoft Office
- College Degree in Hospitality an asset
- Excellent leadership, written/verbal communication and interpersonal skills
- Strong organizational skills with multitasking prioritization
- Fanatical guest service orientation
- Must have availability to work evenings, weekends and overnights. This position will be working multiple overnight shifts during the week.
- Extended periods of walking or standing. This position requires you to be standing on your feet for the entirety of your shift.
Nice To Haves
- College Degree in Hospitality an asset
Responsibilities
- Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein
- Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue
- Execute concepts of “the perfect arrival”, following all company standards and measurements
- Focus the department on guest service initiatives and drive guest satisfaction score results
- Ensure the ALL loyalty program is executed to the highest level
- Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings
- Monitor established standards and procedures set out by the hotel and the department and ensure compliance
- Ensure colleague performance management principles are followed
- Consistently offers professional, engaging and friendly service
- Other duties as assigned
Benefits
- Competitive salary and flexible benefit plans
- Generous PTO allowances
- Employee rates at Accor properties in NCA region
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like WATCH
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
