Assistant Front Office Manager

Four Seasons Hotels and Resorts • New York, NY

4d • $80,000 - $85,000

About The Position

The Four Seasons Hotel New York Downtown is looking for a Assistant Front Office Manager who share a passion for excellence and who infuse enthusiasm into everything they do. Our Assistant Front Office Manager has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. This position reports to the Front Office Manager. Work authorization for the location is required. Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Assistant Front Office Manager, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition. WHO YOU ARE: You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

Requirements

• We are looking for individuals who have a knowledge of housekeeping with good communication skills.
• Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50 lbs.
• Speaking, writing and reading English is required.
• Positive attitude and willing to learn is must.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

Responsibilities

• The Assistant Front Office Manager oversees the Front Office operations and acts as the manager on duty in the hotel when senior managers are not available.
• The Assistant Front Office Manager directs staff that performs the following duties: welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, and prepares and explains the bill.
• The Assistant Front Office Manager will oversee multiple operational departments in the absence of senior management presence and responds to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Manage the staff of the Front Office (Front Desk, Guest Services and Concierge).
• Interview, train and schedule staff.
• Conduct Performance Evaluations and disciplines of staff when needed.
• Coordinate arrivals, departures and billing requirements with Sales and Catering Department.
• Block rooms for arrival and ensure any discrepancies are resolved.
• Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keep team on track to meet Upsell Goal.
• Drive all Key Performance index scores relating to service.
• Establish training and accountability with the team to achieve high results above benchmarks.
• Assure that all financial and credit procedures are followed.
• Take action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior management is not available.
• Respond swiftly and effectively in any hotel emergency or safety situation.

Benefits

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed