Assistant Front Office Manager
About The Position
The Asst. Front Office Manager is responsible for managing and supervising the daily duty shifts and providing support to senior management in the department's front and back office operations. The Asst. Front Office Manager is responsible for ensuring the consistent delivery and quality of guest service and immediately addressing and resolving guest challenges and feedback. The Asst. Front Office Manager must maintain consistent lobby and front desk presence while ensuring all staff are performing in accordance with our company standards.
Requirements
- High school graduate or equivalent required. Four-year college degree preferred.
- Minimum of 3-5 years Front Office, Guest Services, and/or Housekeeping management experience for a major Resort Company in a similar-sized operation. Must be able to work any shifts, weekends, and holidays.
- All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
- Must be at least 21 years of age.
Nice To Haves
- Additional language ability is preferred.
Responsibilities
- Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Overall budget approval authority for rooms division departments.
- Monitors all rooms-related systems that directly impact the guest, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience.
- Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
- Facilitates the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc.
- Responsible for the hiring, training, developing, promoting, measuring performance, disciplining and scheduling of assigned departments' staff.
- Monitor and control labor within the department.
- Maintain positive working relationships with other departments.
- Assist with escalated guest and/or employee issues.
- Maintains the cleanliness and supply levels of the Front Desk
- Verifying the accuracy of employee clock-ins/outs in Unifocus and tracking attendance
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
Education Level
High school or GED
Number of Employees
251-500 employees
