Assistant Front Office Manager

SALAMANDER CHARLESTON EMPLOYER LLC•Charleston, SC

13h

About The Position

Maintains hotel wellness which includes property integrity, managing multi-departmental staff efficiency, and creating genuine guest satisfaction. Responsible for the effective coordination of the Front Office team and oversight of successful execution of the department’s operation. Responsible for warmly welcoming and efficiently checking guests into and out of Hotel Bennett.

Requirements

At least one year of hotel management experience with demonstrated successful systems implementation and oversight
At least two years of front desk/office experience at a four or five star/diamond hotel
College degree preferred
Ability to communicate clearly and effectively
Excellent written and spoken communication skills
Excellent organization habits
Effective and flexible conflict resolution skills
Positive and energetic attitude
Professional and cooperative demeanor
Ability to take initiative and work efficiently within any given period of time, unsupervised. Should be aggressive and must work well under pressure
Must be a team player, working well with other departments and co-workers
Ability to work flexible hours
Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants
Ability to motivate staff and maintain a cohesive team
Ability to remain calm and courteous with demanding/difficult guests and/or situations
Employee is regularly required to stand throughout shift
Employee must be able to lift and move up to 25 pounds
Must possess the ability to remain calm in a stressful and/or hurried environment

Responsibilities

Act as Manager on Duty in Front Office Manager’s absence overseeing Guest Services, Front Desk and PBX Team
Evaluates the staffing requirements and prepare work schedules weekly in accordance to hotel occupancy and in-house events
Ensure that sufficient staffing is present to meet the daily business demands
Assist in handling all disciplinary counseling as needed in accordance to Hotel Bennett policy
Give daily line-ups to each employee that communicates business demands
Demonstrate comprehensive knowledge of rooms, service, facilities, including personnel, features and hours of operation
Ensure staff’s knowledge of hotel services, features and amenities
Monitor and ensure that departments perform their job functions to the hotel’s expected level of service
Assist staff whenever necessary in performing all job functions
Responsible for proactively delivering the utmost level of service to guests and visitors
Follow and support Vision, Mission Statement and Core Values
Assist with the reservation process; welcoming guests and getting them checked into their rooms.
Manage overall operations and appearance of the front desk and lobby of the hotel.
Maintain discretion and security for the hotel and guests
Responsible for attending to the needs of guests, especially during check-in and check-out.
Assist in conducting performance appraisals of staff
Comply with procedures and requirements established in the Front Office Training Manual
Assist in covering Overnight AFOM when necessary