Assistant Front Office Manager

Meyer Jabara Hotels•Bethlehem, PA

38d•Onsite

About The Position

Assistant Front Office Manager - Hyatt Place Bethlehem 45 W North St Bethlehem, PA 18018 Full-time Compensation will be discussed with candidates during the in-person interview. Pay varies depending on experience and qualifications. Pay on demand!! AM, PM, Overnight shifts, Holidays and weekends are required for this position. This may vary due to business and staffing levels. Are you a professional and responsible strong leader with fine-tuned teamwork skills; great at relationship cultivation and development; empathetic, and an exceptional communicator? Then this is the opportunity of a lifetime! Join the leadership and management team at the Hyatt Place Bethlehem and get ready to make an impact on your community and your team. The right candidate must present a high level of experience and professionalism. As Assistant Front Office Manager you will: Focus on administering front office functions and supervising staff on a daily basis. Front office areas include Food/Beverage, and Guest Services/Front Desk. Position directs and works with managers and associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and associates satisfaction and maximizes the financial performance of the department. The right candidate assists in the hiring, training and supervision of all Front Office employees; coaches and counsels employees; and contributes to the performance evaluation process and provides feedback to employees. Schedules staff according to labor standards and forecasted occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget. Supervises and manages day-to-day operations. Understanding Front Desk operations well enough to perform duties in associate's absence. Works with front office coaches/supervisors to meet or exceed all benchmarked Guest Service Scores as it pertains to the front office. Resolves any guest complaints to the satisfaction of the guest; responds promptly to any guest request for service; responds to all customer feedback. Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures as established by Meyer Jabara Hotels. Knowledgeable on Opera cloud/Reserve/Colleague, as it pertains to functions of the Front Office. This individual must have a flexible work schedule with the ability to work days, evenings and weekends. The individual we are looking for: • Must utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Has the ability to encourage and build mutual trust, respect, and cooperation among team members. • Has the ability to work under variable noise levels. • Has the ability to work long hours. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. • Must have the ability to assimilate complex information and data from multiple sources and consider, adjust, or modify to meet the constraints of the particular need. • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Provides services that are above and beyond for guest satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers associates to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to associates based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels. • Observes and evaluates workers' appearance and performance to ensure quality service and compliance with specifications. • Assists in training of all positions within department. • Applies customer/guest feedback to service improvement efforts. AM, PM, Overnight shifts, Holidays and weekends are required for this position. Amount may vary due to business and staffing levels.

Requirements

Must present a high level of experience and professionalism.
Must utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Has the ability to encourage and build mutual trust, respect, and cooperation among team members.
Has the ability to work under variable noise levels.
Has the ability to work long hours.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must have the ability to assimilate complex information and data from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Provides services that are above and beyond for guest satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers associates to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to associates based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.
Observes and evaluates workers' appearance and performance to ensure quality service and compliance with specifications.
Assists in training of all positions within department.
Applies customer/guest feedback to service improvement efforts.
Two-year college degree or equivalent education/experience.
Minimum 2 years front desk supervisor or related experience.
Ability to achieve positive guest relations and maximizes guest satisfaction.
Ability to handle cash and credit transactions.
Ability to enforce all company rules and regulations.

Responsibilities

Administering front office functions and supervising staff on a daily basis.
Directs and works with managers and associates to carry out procedures ensuring an efficient check in and check out process.
Ensures guest and associates satisfaction and maximizes the financial performance of the department.
Assists in the hiring, training and supervision of all Front Office employees
Coaches and counsels employees
Contributes to the performance evaluation process and provides feedback to employees.
Schedules staff according to labor standards and forecasted occupancy
Assigns daily work tasks to employees
Monitors labor costs to stay within departmental budget.
Supervises and manages day-to-day operations.
Understanding Front Desk operations well enough to perform duties in associate's absence.
Works with front office coaches/supervisors to meet or exceed all benchmarked Guest Service Scores as it pertains to the front office.
Resolves any guest complaints to the satisfaction of the guest
Responds promptly to any guest request for service
Responds to all customer feedback.
Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures as established by Meyer Jabara Hotels.
Knowledgeable on Opera cloud/Reserve/Colleague, as it pertains to functions of the Front Office.
Utilize interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example.
Encourage and build mutual trust, respect, and cooperation among team members.
Evaluate and select among alternative courses of action quickly and accurately.
Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Assimilate complex information and data from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Provides services that are above and beyond for guest satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers associates to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to associates based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.
Observes and evaluates workers' appearance and performance to ensure quality service and compliance with specifications.
Assists in training of all positions within department.
Applies customer/guest feedback to service improvement efforts.