Assistant Front Office Manager

Hyatt • Baltimore, MD

2d

About The Position

At Hyatt, we care for people so they can be their best. Ourmitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it's a way of life.
We are looking for a dynamic and experienced Assistant Front Office Manager to support our property's Rooms operations. This management position plays a critical role in providing efficient service and meaningful experiences.

Requirements

• At least one year experience in a role as supervisor
• Hotel experience required

Responsibilities

• Supports and Manages the Front Office while working with the other hotel departments. Leadership responsibilities may also include other Operational area of the hotel.
• Supervise, Empower, Lead, Coach and Motivate the team including Front Office Leads achieving exceptional guest service results andplete associate engagement
• Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thoroughmunication and understanding with guests and other departments by reviewing Group Resumes and Hysat verbatims.
• Responsible for proactively reviewing staffing and equipment needs
• Responsible for ensuring coordination and execution of the Guest Arrival and Departure experience.
• Responsible for and assisting with department scheduling and payroll
• Performing daily walk-throughs in within the department to ensure safety and Hyatt Corporate standards
• Ability to develop ideas for special events and holiday functions
• Monitor inventory, control purchasing, and manage supplier relationships to maximize product quality and cost-effectiveness.
• Coordinates with the sales and events team to align flawless execution for Meeting Planner arrival experience
• Upholds impeccable standards of service for an exceptional guest experience.
• Responsible for working alongside the Front Office Manager for creation and execution of lobby activations
• Responsible for working alongside the Front Office Manager ensuring our Upselling program is current and engaged
• Implement procedures to increase guest and employee satisfaction
• Resolve customerplaints as appropriate to maintain a high level of customer satisfaction and quality
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Analyze financial and operational data, including point-of-sale reports, to implement strategies that increase revenue and profitability.
• Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory
• Creates and implements strategies to drive revenue across the Rooms Division.
• Work with Revenue and Reservation to ensure the hotel selling strategy is optimized.
• Optimize staff scheduling to ensure adequate coverage while managing labor costs effectively.
• Responsible for working alongside Front Office Manager for proactivemunication, proficiency and effective results as related to Project Olympia
• Serve as the primary point of contact for high-profile clients during the execution phases fostering strong relationships and ensuring contractual obligations are met.
• Monitor guest satisfaction feedback through various channels, implementing corrective action plans to improve service performance.
• Analyzes guest feedback throughment cards, online reviews, and directmunication to continuously improve service delivery and guest satisfaction. Develops and implements long-term business strategies for Front Office and Rooms Division.
• Ensures that all event spaces, restaurant, restaurant kitchen, and equipment are clean operational.
• Enforce all health, safety, and sanitation standards according to local, state, and federal regulations.

Benefits

• Competitive Salary: $56,750-67,050/year
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Complimentary meals for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees