Assistant Front Office Manager - Expanding Hotel & Training Center, 1400 rooms and 9 venues!

Pyramid Global Hospitality • Westlake, TX

1d • Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Deloitte Hotel & Conference Center High-end private hotel and conference center called Deloitte University. Closed to the public. Currently 800 hotel rooms - all single occupancy, no suites (expanding to 1,400 rooms in March 2026!) Three restaurants including a Starbucks (expanding to nine restaurants in March 2026!) 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. (expanding to 200k in March 2026!) Fitness Center, jogging trails and sports fields. All professional clientele. No weddings, holiday parties, school groups, or other social-type events. Located in Westlake, Texas - near Keller, Southlake, and Roanoke. For more information about our property, check our website: BenchmarkHotelDFW.com Benefits & Perks Awesome Employee Focused Culture with many Employee Events! Closed most holidays - 15 days of holiday pay. Up to 14 Vacation & Sick days per year. Weekly pay! Leadership and Career development programs. Many opportunities to grow and transfer to new positions. Free Lunch in our newly remodeled Employee Cafe. Eligible for Medical Insurance and other awesome benefits within 30 days of employment. Employer matching 401k. Tuition Reimbursement. Free parking on-site. Free uniforms and we will clean them! #PGH-DU #PGH-BMC What you will have an opportunity to do: The Assistant Front Office Manager is responsible for assisting with leading the front office operations of our hotel and conference center. This includes valet parking, bell services, front desk, pbx operators and group room reservations. This position is a full-time position.

Requirements

• Supervising experience required.
• One year experience in the hospitality industry required, preferably in the Front Office operations of a hotel.
• Strong computer skills.
• Proficient in Microsoft Excel and Outlook.
• Proficient with a Hotel Property Management System required.
• Texas Driver’s License with good driving record required.

Nice To Haves

• Microsoft Teams, Word, PowerPoint, and OneNote experience desirable.
• Infor experience desirable.

Responsibilities

• Assists with hiring, training, coaching, counseling, and conducting performance reviews for front office team.
• Manages the overall guest experience for the front office.
• Works with other departments to ensure a seamless guest experience and resolve guest issues that arise.
• Reviews current processes and looks for areas of improvement to continually enhance the employee and guest experiences.

Benefits

• Awesome Employee Focused Culture with many Employee Events!
• Closed most holidays - 15 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs.
• Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Employee Cafe.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees