Assistant Front Office Manager

HSH • Beverly Hills, CA

7d

About The Position

Working alongside the Director of Front Office Operations at The Peninsula Beverly Hills, we are seeking an Assistant Front Office Manager who possesses a genuine warmth and sense of hospitality.
• Work for an award-winning luxury hotel group• Learn and grow within a diverse multi-outlet property• Exceptional benefits package

Requirements

• Strong engagement and communication skills with pleasing personality.
• Minimum of 2 to 3 years of experience and background in a leadership position in Front Office Department
• Experience in a luxury hotel or other luxury customer service environment
• An open and flexible schedule with the ability to work on the weekends, overnight shifts, and holidays when necessary
• Proficient with Opera, Hotsos, Microsoft Office, etc…

Responsibilities

• Work well in a team environment
• Ensure efficient provision of Front Office Service
• Handle staff issues and training
• Handle guest complaints and requests with appropriate follow up and resolution
• Exemplify our unique and highly personalized approach to service providing that “feeling of family” for our guests

Benefits

• 100% company-paid medical, dental and vision coverage
• Paid time off
• Complimentary employee meals
• Complimentary car parking (onsite)
• Complimentary bicycle parking (onsite)
• Bus transit reimbursement
• Complimentary dry cleaning for business attire
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• Retirement plan with 4% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees