Assistant Front Office Manager

AccorHotel

8h

About The Position

Inspiring & engaging, as an Assistant Front Office Manager you will support Front Office, Royal Service, Fairmont Gold & Guest Services to ensure a seamless experience for all guests.

Requirements

• Previous leadership experience, required
• Proven ability to build and maintain good relationships with all stakeholders
• Ability to lead by example, belief in a strong team culture and sets the scene for high performance.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent reading, writing and oral proficiency in English language
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Recognized commitment to Guest Service and exceeding guest expectations
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
• An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)

Nice To Haves

• Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i/Ilocano/Tagalog)

Responsibilities

• Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service.
• Oversee and support both Royal Service and Pre-Arrival operations, ensuring seamless coordination, efficient communication, and an elevated guest experience.
• Create a positive & engaging culture within the Front Office Department
• Assist in regular training, counseling and re-coaching to ensure consistency of service standards.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Maximize rooms revenue through participating in yield management meetings and implementing supportive agreed upon revenue management strategies and practices
• Assist the Front Office Manager with administrative tasks including scheduling, projects and weekly trainings.
• Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Benefits

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences.
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
• Complimentary food & beverage on property

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees