Assistant Front Office Manager

Crosby Hotel LLC•New York, NY

About The Position

The Front Office Supervisor reports directly to the Front Office Manager. The purpose of the Front Office Supervisor is to oversee the day to day running of Reception. In addition to the basic reception duties you will also be responsible for assisting in motivating and developing team members. As a result you should be someone who empowers staff and advocates personal growth and development whilst working to provide an unforgettable personalized experience for each and every guest.

Requirements

Minimum of 3 years as a hotel receptionist or 1 year as a Supervisor
Knowledge of Opera PMS
Excellent communication skills
Friendly and professional telephone etiquette
Excellent level of spoken and written English
Exceptional organization and administrative skills
Exceptional PC skills
Ability to remain calm under pressure
Flexible scheduling

Responsibilities

Supervise and oversee the daily operations of the Reception team
Ensure standards are followed in all areas and exceptional service is provided to all guests.
Assist in the training and development of the Reception team, as well as the on boarding of all new hires.
Assist Reception team in handling any and all guest inquiries and complaints.
Ensure the correct accommodation is allocated, with special attention to VIP clients and repeat guests.
Occasional coverage of the night manager shifts
Cover multiple Manager on Duty (MOD) shifts per week
Ensure integrity of billing and cash handling Ensure high level of communication between Front Office and all other departments within the hotel