Assistant Front Office Manager- TCLC

VALENCIA GROUP•Irving, TX

9d•$50,000 - $53,000•Onsite

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Texican Court is located in Irving, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY Day to day Guest services operations including Front Desk, PBX, Front Drive and valet parking. Ensuring all staff are properly trained and adhering to service standards and ensuring information is communicated to operations staff in timely and effective manner to ensure guest satisfaction. Serve as point of contact for all other departments needing to relay information to the front office. Act as manager on duty when required.

Requirements

Hotel Operations or Customer Service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Skilled in working with multiple computer programs
Excellent customer service skills
Strong English communication and organizational skills
Must be available to work mainly PM shifts, weekends and holidays and act as PM MOD - Manager on duty

Responsibilities

Perform daily walkthroughs and inspections of the property and of guest rooms
Ensure all Front Office associates are complying with the meal and rest period policy.
Walk the property daily and report maintenance issues to the appropriate department.
Act as a liaison to sales and catering group contacts when Sales and Catering associates are unavailable.
Ensure registration cards are completed.
Ensure all needed reports are run.
Continued training done with all associates.
Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training maintenance and trouble shooting.
Complete weekly supply inventories to ensure adequate pars of such.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Special Requests, etc.
Prepare group information sheets.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of company and hotel.