AFOM InterContinental Washington DC The Wharf

InterContinental Hotels Group • Washington, MA

36d • $30

About The Position

Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.

Requirements

• Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 2 years of Front Office/Guest Service experience including management experience
• Must speak fluent English

Nice To Haves

• Other languages preferred

Responsibilities

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we're making the right first impression
• Helping to find new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on procedures and taking the lead during an emergency or crisis

Benefits

• competitive salary
• wide range of benefits designed to help you live your best work life - including impressive room discounts and some of the best training in the business
• paid time off
• medical/dental/vision insurance
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Number of Employees: 5,001-10,000 employees