Assistant Front Office Manager

Gulph Creek Hotels • Ship Bottom, NJ

1d

About The Position

ASSISTANT FRONT DESK MANAGER RESPONSIBILITIES:

Defining and implementing front desk objectives and procedures.
Hiring and training staff and managing the shift schedules.
Tending to guests' complaints and questions and providing exceptional customer service.
Ensuring that the front desk and reception area is kept clean and organized.
Maintaining front desk office supplies and equipment.
Managing budgets, records, and contracts.
Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
Conducting performance reviews with the front desk staff.
Generating reports and feedback for presentation to the general manager.
Performing administrative duties such as filing and updating records, among others, as needed

ASSISTANT FRONT DESK MANAGER REQUIREMENTS:

High school diploma or GED.
Bachelor's degree in hospitality or similar preferred
A minimum of 2 years of experience as a front desk manager, supervisor or similar.
Proficient in hotel front desk software such as Lightspeed, Galaxy.
Good understanding of procedures and practices in the hospitality industry.
Excellent written and verbal communication skills.
Strong organizational and time management skills.
The ability to provide exceptional customer service.
Good leadership and training abilities.
Exceptional Service Skills and follows standards
Leadership & management experience preferred
Must work weekends and Holidays
Can work flexible schedule & Shifts

Requirements

• High school diploma or GED.
• A minimum of 2 years of experience as a front desk manager, supervisor or similar.
• Proficient in hotel front desk software such as Lightspeed, Galaxy.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.
• Exceptional Service Skills and follows standards
• Must work weekends and Holidays
• Can work flexible schedule & Shifts

Nice To Haves

• Bachelor's degree in hospitality or similar preferred
• Leadership & management experience preferred

Responsibilities

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Managing budgets, records, and contracts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees