Assistant Front Office Manager

AccorHotel•Seattle, WA

13d•$70,000 - $70,000•Onsite

About The Position

As Assistant Front Office Manager, you will support the daily operations of the Front Desk and Royal Service (hotel communication) teams. You’ll assist with colleague supervision, guest engagement, and departmental coordination to help ensure a seamless, luxury experience from arrival to departure and beyond. In this hands-on leadership role, you will contribute to training, scheduling, and maintaining service excellence, while growing your leadership skillset in a supportive, high-energy environment.

Requirements

Minimum of 1 year of leadership experience in front office or rooms division operations, preferably in a luxury hotel environment
Demonstrated ability to lead high-performing teams in a fast-paced, guest-facing environment
A natural communicator with strong conflict resolution, interpersonal, and service recovery skills
Passionate about luxury hospitality, team development, and creating memorable guest experiences
Flexible schedule, including evenings, weekends, and holidays, as required by business demands
Must hold valid USA work authorization
Computer literacy required: Windows XP, MS Office, Property Manager, and Royal Service an asset

Nice To Haves

Experience with Opera PMS and guest engagement platforms such as TrustYou is an asset
Degree or diploma in Hospitality Management or a related field is an asset

Responsibilities

Assist in overseeing the day-to-day operations of the Front Desk and Royal Service teams, ensuring consistent delivery of elevated, intuitive guest service.
Act as a leader on the floor, greeting and engaging with guests, addressing concerns with professionalism, and serving as Manager on Duty when required.
Ensure the lobby and all public areas maintain a consistently polished, luxury presentation—addressing cleanliness, organization, ambiance, and team readiness.
Conduct regular walkthroughs of the lobby and public spaces to identify opportunities for service recovery, presentation enhancement, and colleague support.
Collaborate with Bell, Valet, and Concierge teams to ensure a unified and welcoming arrival experience that reflects the elegance and warmth of the Fairmont brand.
Assist in preparing schedules, coordinating shift coverage, and ensuring adequate staffing to support optimal guest service during all times of day.
Support the onboarding, mentoring, and ongoing training of new and existing colleagues, reinforcing a culture of excellence, accountability, and pride in service.
Promote an engaging team environment by recognizing success, offering constructive feedback, and helping colleagues grow in their roles.
Monitor guest feedback using insights to enhance service strategies and guest satisfaction.
Respond to all internal and guest inquiries and e-mails in a timely manner
Maintain close collaboration with Housekeeping, Engineering, and Food & Beverage teams to ensure a seamless and cohesive guest journey throughout the hotel.
Ensure compliance with all safety, emergency, and cash-handling protocols.
Other duties as assigned

Benefits

This position is salary non-exempt, overtime eligible. Salary of $70,000.
Employee travel program offered discounted rates in Fairmont's and Accor worldwide
Parking/Commuting discounts
Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance
401K retirement plans with a 4% match for all colleagues
Paid meal breaks with complimentary meals served in our Staff Dining room
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
Fun, elegant atmosphere with amazing colleagues!