Assistant Front Office Manager - Soho Beach House Miami

Soho House & Co.•Miami Beach, FL

10h•Onsite

About The Position

At Soho House, the Front Office Assistant Manager supports the Front Office Manager and ensures an optimal experience for all members, guests, and staff interacting with the front office, member services, and reception desk. This role involves supervising front desk agents, mitigating guest and member risk through solutions, and processing payments. A successful Assistant Front Office Manager will manage staff schedules, inventory, and bookkeeping, working with the Front Office Manager to ensure a seamless, positive, and efficient experience for all members and guests. The ideal candidate is organized, engaging, professional, and capable of making quick decisions in a high-volume and demanding environment.

Requirements

Minimum of 3+ years’ experience working and 1+ year of FO Supervisory experience
Detail oriented, ability to multitask and work in a fast-paced environment
Computer skills
Customer services oriented and excellent verbal and written communication skills
Flexible schedule, evenings, weekends, and overnights

Nice To Haves

Bilingual language skills a plus
Hospitality Degree preferred
Excel
MS Word
MRM
Salesforce
Opera

Responsibilities

Partner with Front Office Manager to develop, create and refine efficiency in the member and guest check in process and welcome experience
Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service
Responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival
Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards set forth by Soho House & Co.
Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable
Ensure all new hires are provided a proper New Hire Training process with all new employees
Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budget
Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries
Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained
Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims

Benefits

Competitive compensation packages that feature global benefits and perks
Training to develop the technical and managerial skills necessary to enhance your career
Full benefits for full-time employees: Medical, Dental & Vision
Retirement fund with a 2% match
Sick days + vacation days for full-time employees
Career progression opportunities domestically or internationally, managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees
Cookhouse & House Tonic: Celebrating our passion for food and drink, including monthly calendars, trips, trainings and events
Team Events: A series of fun events each month, such as fitness sessions, cinema screenings and art classes
Team Meal: A substantial meal free of charge whilst on duty in our Houses & Restaurants