Assistant Front Office Manager
About The Position
Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests? If so, AC Hotel Chicago Downtown is looking for a n Assistant Front Office Manager to join us. In this role, you will be r esponsible for assisting Front Office Manager and overseeing all Front Office Operations. Nestled just steps from the iconic Magnificent Mile, our 226-room AC Hotel is among the first of its kind in the U.S., setting the standard for sleek, modern hospitality. As part of Marcus Hotels & Resorts, we thrive on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. Here, our team isn’t just about hospitality—we embody the rhythm of the city, catering to guests who embrace an "on-the-go" lifestyle. If you’re ready to redefine hospitality, elevate guest experiences, and lead with passion, we invite you to join us and bring your artistry, excellence, and innovation to our dynamic team. What you will be doing: Assist the Front Office Manager in directing and motivating staff across multiple departments, ensuring exceptional guest experiences. Supervise and support daily operations of the front desk, concierge, valet, and bell stand. Anticipate guest needs, resolve concerns, and maintain positive guest relations at all times. Train, coach, and mentor associates, providing feedback and ensuring adherence to hotel standards. Manage scheduling, staffing, and performance monitoring to optimize service and productivity. Ensure accurate handling of reservations, group arrivals, VIP check-ins, billing, and guest room security. Coordinate with housekeeping, engineering, and other departments to ensure seamless service. Review group requests and special events, preparing the front office team to deliver personalized service. Handle overbookings, no-shows, and late checkouts with professionalism and efficiency. Foster team morale by promoting a cooperative work environment. Perform administrative tasks such as documentation, reporting, and interdepartmental communication.
Requirements
- Minimum 2 years of experience as an Assistant Front Office Manager or similar leadership role in a hotel or resort.
- Strong leadership, organizational and time management skills.
- Exceptional customer service and communication abilities, with professionalism under pressure.
- Proficiency in hospitality systems (Fosse, Opera, POS systems, Microsoft Office, etc.).
- Ability to multi-task and make sound decisions quickly and effectively.
- Flexibility to work evenings, weekends, and holidays.
Responsibilities
- Assist the Front Office Manager in directing and motivating staff across multiple departments, ensuring exceptional guest experiences.
- Supervise and support daily operations of the front desk, concierge, valet, and bell stand.
- Anticipate guest needs, resolve concerns, and maintain positive guest relations at all times.
- Train, coach, and mentor associates, providing feedback and ensuring adherence to hotel standards.
- Manage scheduling, staffing, and performance monitoring to optimize service and productivity.
- Ensure accurate handling of reservations, group arrivals, VIP check-ins, billing, and guest room security.
- Coordinate with housekeeping, engineering, and other departments to ensure seamless service.
- Review group requests and special events, preparing the front office team to deliver personalized service.
- Handle overbookings, no-shows, and late checkouts with professionalism and efficiency.
- Foster team morale by promoting a cooperative work environment.
- Perform administrative tasks such as documentation, reporting, and interdepartmental communication.
Benefits
- Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another while maintaining your service with the company
- Paid time of
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
