Assistant Front Office Manager

Loews Hotels•Miami Beach, FL

19h•Onsite

About The Position

A beloved hotel with an enviable oceanfront location, Loews Miami Beach Hotel, has undergone a $50 million renovation, resulting in all-new touchpoints throughout the property. Loews Hotels & Co, founded in 1960, operates iconic hotels and resorts across the U.S., focusing on crafting exceptional experiences. The company values diversity, inclusion, and team member growth. This role is for an experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of the guest services team, ensuring exceptional service and quality at the front desk and in concierge services. The ideal candidate is a natural leader, committed to guest experiences, communicates authentically, is proactive in problem-solving, and highly organized.

Requirements

Bachelor’s Degree or relevant work experience required.
Minimum of two years guest service experience in hotel hospitality.
Ability to stand for long periods of time required.
Ability to work weekends, evenings, holidays as necessary/required.

Nice To Haves

Minimum one-year guest service leadership role preferred.
Experience with previous Property Management System, preferred Opera System.
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.

Responsibilities

Manage daily operations of the Front Office Team.
Responsible for leading and delivering exceptional guest experience.
Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards.
Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments.
Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction.
Oversee room allocations based on guest preferences and coordinate with housekeeping.
Implement training programs while mentoring staff to foster professional growth.
Serve as the primary contact for internal and external inquiries.
Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance.
Prepare performance reports for management on operational effectiveness and guest feedback.
Collaborate on initiatives to promote hotel services and enhance operational efficiency.
Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
Perform additional duties as assigned.