Assistant Front Office Manager

AccorHotel • Pittsburgh, PA

2d

About The Position

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. Drawing from Pittsburgh’s rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements. Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue Execute concepts of “the perfect arrival”, following all company standards and measurements Focus the department on guest service initiatives and drive guest satisfaction score results Ensure the ALL loyalty program is executed to the highest level Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings Monitor established standards and procedures set out by the hotel and the department and ensure compliance Ensure colleague performance management principles are followed Consistently offers professional, engaging and friendly service Other duties as assigned

Requirements

• Minimum 1 year progressive Front Office operations experience, preferably management in a luxury property
• Computer knowledge and proficiency in PMS (Opera) and Microsoft Office
• College Degree in Hospitality an asset
• Excellent leadership, written/verbal communication and interpersonal skills
• Strong organizational skills with multitasking prioritization
• Fanatical guest service orientation
• Must have availability to work evenings, weekends and overnights. This position will be working multiple overnight shifts during the week.
• Extended periods of walking or standing. This position requires you to be standing on your feet for the entirety of your shift.

Nice To Haves

• College Degree in Hospitality an asset

Responsibilities

• Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein
• Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue
• Execute concepts of “the perfect arrival”, following all company standards and measurements
• Focus the department on guest service initiatives and drive guest satisfaction score results
• Ensure the ALL loyalty program is executed to the highest level
• Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings
• Monitor established standards and procedures set out by the hotel and the department and ensure compliance
• Ensure colleague performance management principles are followed
• Consistently offers professional, engaging and friendly service
• Other duties as assigned

Benefits

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like WATCH

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees