Assistant Front Office Manager

AccorHotel • San Diego, CA

3d

About The Position

Reporting to the Director of Rooms, the Assistant Front Office Manager is responsible for the effective operations of the Front Desk and Royal Service Teams. The successful candidate will be a team champion and a recognized team leader. Assist in overseeing the day-to-day operations of the Front Desk and Royal Service teams, ensuring consistent delivery of elevated, intuitive guest service. Act as a leader on the floor, greeting and engaging with guests, addressing concerns with professionalism, and serving as Manager on Duty when required. Ensure the lobby and all public areas maintain a consistently polished, luxury presentation—addressing cleanliness, organization, ambiance, and team readiness. Conduct regular walkthroughs of the lobby and public spaces to identify opportunities for service recovery, presentation enhancement, and colleague support. Collaborate with Bell, Valet, and Concierge teams to ensure a unified and welcoming arrival experience that reflects the elegance and warmth of the Fairmont brand. Assist in preparing schedules, coordinating shift coverage, and ensuring adequate staffing to support optimal guest service during all times of day. Support the onboarding, mentoring, and ongoing training of new and existing colleagues, reinforcing a culture of excellence, accountability, and pride in service. Promote an engaging team environment by recognizing success, offering constructive feedback, and helping colleagues grow in their roles. Monitor guest feedback using insights to enhance service strategies and guest satisfaction. Respond to all internal and guest inquiries and e-mails in a timely manner Maintain close collaboration with Housekeeping, Engineering, and Food & Beverage teams to ensure a seamless and cohesive guest journey throughout the hotel. Ensure compliance with all safety, emergency, and cash-handling protocols. Other duties as assigned

Requirements

• Minimum of 1 year of leadership experience in front office or rooms division operations, preferably in a luxury hotel environment
• Demonstrated ability to lead high-performing teams in a fast-paced, guest-facing environment
• A natural communicator with strong conflict resolution, interpersonal, and service recovery skills
• Passionate about luxury hospitality, team development, and creating memorable guest experiences
• Flexible schedule, including evenings, weekends, and holidays, as required by business demands
• Foster an inclusive environment where every individual feels valued and respected

Nice To Haves

• Experience with Opera PMS and guest engagement platforms such as TrustYou is an asset
• Degree or diploma in Hospitality Management or a related field is an asset

Responsibilities

• Assist in overseeing the day-to-day operations of the Front Desk and Royal Service teams, ensuring consistent delivery of elevated, intuitive guest service.
• Act as a leader on the floor, greeting and engaging with guests, addressing concerns with professionalism, and serving as Manager on Duty when required.
• Ensure the lobby and all public areas maintain a consistently polished, luxury presentation—addressing cleanliness, organization, ambiance, and team readiness.
• Conduct regular walkthroughs of the lobby and public spaces to identify opportunities for service recovery, presentation enhancement, and colleague support.
• Collaborate with Bell, Valet, and Concierge teams to ensure a unified and welcoming arrival experience that reflects the elegance and warmth of the Fairmont brand.
• Assist in preparing schedules, coordinating shift coverage, and ensuring adequate staffing to support optimal guest service during all times of day.
• Support the onboarding, mentoring, and ongoing training of new and existing colleagues, reinforcing a culture of excellence, accountability, and pride in service.
• Promote an engaging team environment by recognizing success, offering constructive feedback, and helping colleagues grow in their roles.
• Monitor guest feedback using insights to enhance service strategies and guest satisfaction.
• Respond to all internal and guest inquiries and e-mails in a timely manner
• Maintain close collaboration with Housekeeping, Engineering, and Food & Beverage teams to ensure a seamless and cohesive guest journey throughout the hotel.
• Ensure compliance with all safety, emergency, and cash-handling protocols.
• Other duties as assigned

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities.
• The sky is your limit.
• complimentary upgrades
• extended stays
• discounted stays across Fairmont & Raffles properties
• special dining and wellness discounts
• added luxuries to enhance your experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed