Assistant Front Office Manager

Four Seasons Hotels and Resorts•Baltimore, MD

34d•$62,000 - $66,000•Onsite

About The Position

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach. Oversees the Front Desk and Concierge operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Requirements

US work authorization is required

Responsibilities

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
Checks guest out of the hotel, preparing and explaining the bill.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.