Assistant Front Office Manager

Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course•Monterey, CA

About The Position

Join the prestigious team at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, located in the picturesque Monterey Peninsula of California! As a renowned resort, we are seeking dedicated and passionate individuals to be part of our team. With its stunning coastal location, luxurious accommodations, and world-class amenities, Hyatt Regency Monterey offers a unique and serene work environment where you can showcase your hospitality skills. As an employee, you will have the opportunity to deliver exceptional service to our discerning guests and create unforgettable experiences. With a commitment to employee development and growth, Hyatt Regency Monterey offers ample opportunities for advancement and career progression. Join our team and be part of a culture that values excellence, teamwork, and guest satisfaction. Apply now to embark on a rewarding career at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course and contribute to our legacy of delivering exceptional hospitality! The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Will help oversee front office, concierge, PBX and bell staff including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.

Requirements

Prior cash handling experience necessary.
Minimum of 2 years previous hotel front office in a similar role.
Excellent guest service, organization and problem solving skills.
Ability to multi task and work in a fast paced environment.
Ability to work a flexible schedule to include weekends and holidays.

Responsibilities

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.