Assistant Front Office Manager

Davidson Hospitality Group•Monterey, CA

6d•Onsite

About The Position

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Will help oversee front office, concierge, PBX and bell staff including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.

Requirements

Prior cash handling experience necessary.
Minimum of 2 years previous hotel front office in a similar role.
Excellent guest service, organization and problem solving skills.
Ability to multi task and work in a fast paced environment.
Ability to work a flexible schedule to include weekends and holidays.

Responsibilities

Supervises and manages employees.
Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.