Assistant Front Office Manager

Noble House Hotels and Resorts•San Francisco, CA

52d•$72,000

About The Position

Housed within Fisherman's Wharf historic Haslett Warehouse building, the Argonaut Hotel merits a term like iconic both for its past and its present. A recipient of the AAA Four Diamond Award for 18 consecutive years, the Argonaut boasts a location just as noteworthy. Guests wake to views of the San Francisco Bay, Alcatraz, and the Golden Gate Bridge before venturing mere steps to next door Ghirardelli Square & Hyde Street Pier. WE ARE OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us at the Argonaut Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. DEIA STATEMENT: At the Argonaut, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expression - and we would love for you to share yours with the team! EEO STATEMENT: Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. CALL TO ACTION: If you enjoy being part of a team providing an excellent experience to our guests and meeting new people, we invite you to apply and become an Assistant Front Desk Manager in our professional, fun, and creative Front Desk Team.

Requirements

Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
Must have excellent supervisory skills
Must take initiative to drive changes and constantly look for areas of improvement.
One to Two years of Supervisory experience in Front Office
Experience working with Opera PMS preferred
Proficient in MS Office

Responsibilities

Ensuring that the Front Desk Team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
Ensuring guests' needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
Ensuring that all safety and security policies and procedures are followed
Training, coaching, and developing team members
Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts
Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner
Maintaining an efficient system of communication between the Front Office and other departments
Monitoring and maintaining the Front Office systems and equipment to ensure their optimum performance.
Foster good relations with our concierge partners, valet service, taxi services, and the airport connection to provide the maximum level of quality service.

Benefits

Generous medical, dental & vision insurance plans
Paid holidays, vacation and sick days
401K retirement plan
Cell phone reimbursement
Complimentary parking
8 weeks of Parental Leave Pay
Pet insurance
Laundered team member uniform
Pre-tax commuter benefits
Referral program
Special rates in Noble House Hotels and Food & Beverage for team members, friends and family
Educational Assistant Program
Shoes for Crews
On Demand Pay - Your Pay before Pay Day