Assistant Front Office Manager
About The Position
The Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is a historic and luxurious destination known for its grand ambiance and extensive amenities. It features award-winning alpine and Nordic skiing, a Donald Ross-designed Golf Course, a nature-inspired Spa, and a year-round Canopy Tour, attracting guests globally. The resort is committed to fostering a dynamic and exciting work environment, offering comprehensive training and mentoring, and cultivating a culture of respect, gratitude, and empowerment for its associates. The Assistant Front Office Manager will oversee all operational aspects related to the guest experience for the Front Desk, Ideal Services, and Concierge departments, with direct management responsibilities for the Front Desk and Ideal Services. This role also involves coordinating and assisting front lobby service areas such as Bell Staff, Door Staff, and Valet Parking, managing the Loyalty Program, supporting the Presidential Club Lounge and Bretton Arms Front Desk, and ensuring the development of all Front Office associates while overseeing all systems and controls.
Requirements
- Must have excellent interpersonal skills.
- Must provide excellent service to internal and external customers.
- Must have excellent oral and written communication skills.
- Must be attentive to detail.
- Must have excellent computer skills.
- Must be pleasant and friendly.
- Must be available to work flexible hours to include nights, weekends, and holidays.
Nice To Haves
- Bachelor’s degree
Responsibilities
- Ensure registration cards are completed.
- Ensure all needed reports are run.
- Continually train Front Desk associates.
- Communicate with department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
- Handle guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of such.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily
- Complete Moment of Service Audits
- Adhere to all Systems & Controls of the Front Desk and appropriate areas of responsibilities.
Benefits
- dynamic and exciting work environment
- comprehensive training and mentoring
- pride that comes from working for a company with a reputation for exceptional service
- committed to serve our associates and nurture their growth
- culture of respect, gratitude and empowerment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
