Assistant Front Office Manager

Concord Hospitality•Duluth, GA

49d

About The Position

Concord Hospitality is seeking a Assistant Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

Requirements

Proven leadership experience in hotel front office or guest services management
Strong customer service philosophy and ability to foster a guest-first culture
Knowledge of revenue management, financial reporting, and hotel operations
Excellent communication, training, and problem-solving skills
Familiarity with HR best practices and compliance standards

Responsibilities

Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
Act as Manager on Duty, supporting hotel-wide operations when required
Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
Produce accurate financial reports in a timely manner
Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
Mentor and develop management talent within the front office team
Inspire greatness in your team
Encourage and support team members to reach their full potential
Create a work environment that is a Great Place to Work for ALL
Lead with integrity, transparency, respect, and professionalism
Care for your team, and their families