Assistant Front Office Manager

Crestview Management•Columbia, SC

About The Position

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in managing the day-to-day operations of the front office department. This includes overseeing the front desk, reservations, guest services, and housekeeping departments. The Assistant Front Office Manager will also be responsible for ensuring that all guests receive exceptional customer service and that all hotel policies and procedures are followed.

Requirements

Bachelor's degree in hospitality management or related field
Minimum of 2 years of experience in a front office management role (Marriott preferred)
Excellent communication and interpersonal skills
Strong leadership and organizational skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficient in Microsoft Office and hotel management software
Flexible schedule, including weekends and holidays

Nice To Haves

Marriott preferred

Responsibilities

Assist the Front Office Manager in managing the day-to-day operations of the front office department
Oversee the front desk, reservations, guest services, and housekeeping departments
Ensure that all guests receive exceptional customer service
Ensure that all hotel policies and procedures are followed
Assist in the hiring, training, and scheduling of front office staff
Handle guest complaints and resolve issues in a timely and professional manner
Assist in the preparation of departmental budgets and monitor expenses
Ensure that all front office equipment is properly maintained and serviced
Perform other duties as assigned by the Front Office Manager