La Mansion | Assistant Front Office Manager

Corporate Office•San Antonio, TX

About The Position

To work closely with the Front Office Manager and oversee all areas of operation relating to the guest experience for Front Office and Guest Services. Manage Front Office, Concierge, Door, Valet and Bell staff.

Requirements

Previous supervisory hotel front office and/or housekeeping experience is required, luxury hotel preferred
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays
Ability to stand for the entire scheduled shift
Customer service oriented, ability to multi-task, detail oriented, and excellent organizational skills needed
Knowledge of Property Management Systems and related computer programs

Responsibilities

Assist in all training with associates to meet Omni Standards.
Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
Where applicable, ensure process meets Forbes Service Standards
Handle guest complaints while maintaining a satisfactory impression
Knowledge of various hotel computer systems; adhere to all systems and controls of the Front Office and appropriate areas of responsibilities
Complete daily reports such as rate discrepancy report, check-out with balance report, and daily credit check
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced
Prepare group information sheets
Assure knowledge and training of Marketing Programs of company and hotel
Complete weekly inventory to ensure adequate amount of supplies
Communicate with all department managers on continuing basis (shift changes/night audit)