Assistant Front Office Manager

AccorHotel • HI

86d • $58,376 - $65,673

About The Position

Inspiring & engaging, as an Assistant Front Office Manager you will support Front Office, Royal Service, Fairmont Gold & Guest Services to ensure a seamless experience for all guests. You will lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service. Oversee and support both Royal Service and Pre-Arrival operations, ensuring seamless coordination, efficient communication, and an elevated guest experience. Create a positive & engaging culture within the Front Office Department. Assist in regular training, counseling and re-coaching to ensure consistency of service standards. Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests. Maximize rooms revenue through participating in yield management meetings and implementing supportive agreed upon revenue management strategies and practices. Assist the Front Office Manager with administrative tasks including scheduling, projects and weekly trainings. Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP). Be well versed in hotel fire & life safety/emergency procedures. Maintain a high standard of personal appearance and hygiene at all times. Perform other reasonable duties assigned by the Management of the Hotel.

Requirements

• Previous leadership experience, required.
• Proven ability to build and maintain good relationships with all stakeholders.
• Ability to lead by example, belief in a strong team culture and sets the scene for high performance.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i/Ilocano/Tagalog).
• Ability to work cohesively and collaboratively as part of a team.
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Recognized commitment to Guest Service and exceeding guest expectations.
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure.
• An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service.
• Oversee and support both Royal Service and Pre-Arrival operations, ensuring seamless coordination, efficient communication, and an elevated guest experience.
• Create a positive & engaging culture within the Front Office Department.
• Assist in regular training, counseling and re-coaching to ensure consistency of service standards.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Maximize rooms revenue through participating in yield management meetings and implementing supportive agreed upon revenue management strategies and practices.
• Assist the Front Office Manager with administrative tasks including scheduling, projects and weekly trainings.
• Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP).
• Be well versed in hotel fire & life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

Benefits

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• Employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana.
• 401(k)/retirement saving plan & matching program.
• 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences.
• 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• Unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide).
• Complimentary food & beverage on property.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level