Assistant Front Office Manager - Live Hotel - Philadelphia

Live! Casino and Hotel Philadelphia • Philadelphia, PA

95d

About The Position

As assistant front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong communication skills are valuable as you communicate with office employees, customers, and different departments. A good front office manager is also comfortable working in fast-paced and high-pressure situations.

Requirements

• Able to read and interpret instructions and directions for guests.
• Able to communicate without impediment with guests and staff in all areas relating to guest service.
• Profound experience in customer service, office management and basic bookkeeping procedures.
• Good organizational, multitasking and problem-solving skills.
• Strong communication and interpersonal skills.
• High School education or equivalent.
• Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Responsibilities

• Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
• Developing and managing the Front Office budget.
• Ensuring the safety and security of employees and customers.
• Working closely with our sales department to maintain the highest occupancy level.
• Achieve measurable goals to ensure guest service/satisfaction.
• Participate in the hiring process of Front Office staff to ensure the best selection.
• Review staffing levels and delegate assigned responsibilities.
• Review rooms activities and promotional status with Director of Hotel Operations.
• Monitor and adjust performance to local and national competition.
• Meet with departmental directors and managers as necessary.

Benefits

• Comprehensive benefits program for full-time and part-time Team Members and their eligible dependents.
• Onsite Wellness Clinic.
• Generous retirement savings options.
• Free uniforms.
• Free parking.
• Discounted meals.
• Service and Attendance bonuses.
• Tuition reimbursement.
• Advancement opportunity.
• Discounts on hotels, theme parks, travel, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED