Assistant Front Office Manager - Embassy Suites by Hilton Seattle Downtown Pioneer Square

Hilton • Seattle, WA

97d • $33 - $34

About The Position

As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward. Recruit, interview and train team members. Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly. Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out. Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

Requirements

• Demonstration of hospitality values: passion for delivering exceptional guest experiences.
• Integrity and commitment to doing the right thing.
• Leadership qualities and teamwork skills.
• Ability to operate with a sense of urgency and discipline.
• Demonstration of quality, productivity, dependability, customer focus, and adaptability.

Responsibilities

• Assist in the management of all Front Office operations including guest service and registration.
• Monitor and develop team member performance through supervision and evaluations.
• Recruit, interview, and train team members.
• Monitor and assess service and satisfaction trends, addressing issues and making improvements.
• Oversee the VIP guest process, ensuring smooth check-in/check-out.
• Assist with up-selling techniques to maximize room occupancy and revenue.
• Ensure team members are knowledgeable about hotel products, services, and local events.

Benefits

• Medical Insurance Coverage for you and your family.
• Vision, dental, life and disability insurance.
• Mental Health Resources.
• Best-in-Class Paid Time Off (PTO) – accrue up to 18 days in the first year.
• Supportive parental leave program.
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year.
• Matching 401(k).
• Debt-free education access.
• Career growth and development opportunities.
• Team Member Resource Groups.
• Recognition and rewards programs.
• Access to pay through DailyPay.
• Employee stock purchase program (ESPP) at a 15% discount.
• Complimentary meals in the Team Member Restaurant while on shift.
• Complimentary use of on-site fitness facility.
• Monthly reimbursement of up to $100 for public transportation.
• Leadership Front Office Upselling Incentive Program.
• Hilton Honors Incentive program for signing up non-members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees